Delivery Times:

We guarantee same day delivery for orders placed and processed by 1.00PM EST Monday to Friday & 10AM EST Saturday. No delivery on Sunday or public holidays unless prior arrangement has been made directly with the Studio.

Deliveries will be made anytime between 9.00AM to 6.00PM. Deliveries outside these hours may incur extra charges. We endeavour to meet your preferred time allocation. However, we cannot guarantee this without a 'Priority' delivery fee. A suitable alternative address, a contact telephone number or instructions on where to leave the flowers should be organized.

Deliveries that have been attempted and could not be left may incur an extra delivery fee.  Reasons for non delivery could either be due to an incorrect address, or the recipient not being at home and there being no safe place to leave the arrangement.

Substitution:

All designs illustrated are a guide to the style of flowers, gourmet foods and gifts that will be delivered.  Occasionally they may vary according to regional or seasonal availability, or when they do not meet our quality standards. It may not be suitable to send some arrangements to tropical areas. In some cases, substitutes of a similar value may be necessary to meet your requirements.  Some flowers may be delivered 'in bud' to provide longer enjoyment.

Alcohol:

You and your recipient must be 18 years or older to order or receive alcoholic beverages. Other conditions may apply in some States.

Cancellations:

Cancellations or alterations to orders must be made within 24 hours of ordering or prior to delivery, whichever is the shortest time.

Sunday & Public Holiday Delivery:

Sunday & Public Holiday delivery is not guaranteed. Please check directly with us before placing an order for delivery on Sunday.  Sunday deliveries of interstate orders are restricted to participating florists.

Returns Policy:

In the event your order is not what you expected, please return the unsatisfactory item to our Studio within 24hrs and we will provide you with a 'no questions asked' full replacement.  For interstate and international orders, please contact us within 24hrs and we will follow up the complaint with the sending florist.

Local delivery areas:

Same day delivery included to all Coastal Metropolitan Gold Coast suburbs, (orders placed before 1.00PM EST). Allamanda Private Hospital, Andrews, Arundel, Benowa, Biggera Waters, Broadbeach, Bundall, Burleigh (incl Burleigh Heads/Waters), Carrara, Chevron Island, Clear Island Waters, Coombabah, Coomera (incl Marina Precint), Ernest, Florida Gardens, Gaven, Gold Coast Base Hospital (Southport Hospital), Harbour Town Shopping Centre, Helensvale, Hollywell, Hope Island, Isle of Capri, Labrador, Main Beach, Maudsland (Parklake), Mermaid Beach, Mermaid Waters, Merrimac, Miami, Molendinar, Monterey Keys, Mudgeeraba, Musgrave Hill, Nerang, Nobby Beach, Oxenford, Oyster Cove, Paradise Island, Pindarra Hospital, River Downs, Robina, Robina Hospital, Runaway Bay, Sanctuary Cove, Santa Barbara, Sovereign Islands, Sorrento, Southport, Stephens, Studio Village, Surfers Paradise, Upper Coomera, Varsity, Varsity Lakes, Varsity Waters, Westfield Shopping Centre.

Restricted delivery area:

Suburbs:  Advance Town, Banora Point, Beenleigh, Bilambil Hts, Bilinga, Bonogin, Coolangatta, Coomera Shores, Currumbin, Currumbin Valley, Currumbin Waters, Eagleby, Eagle Heights, Elanora, Gilston, Gilberton, Guanaba, Jacobs Well (restricted), Kingsholme, Kirra, Maudsland, Mt Nathan, Mt Tamborine, North Tamborine (Monday to Friday only), Ormeau, Pimpama, Reedy Creek, Tallai, Tallebudgera, Tugun, Tweed Heads, Willowvale, Worongary, Wongawallen, Yatala.

Restricted delivery areas require minimum 1.5  days notice